house of luck Privacy Policy for Filipino Players

1. Information We Collect

When you register and use house of luck, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals. During your use of the platform, we automatically collect technical data including your device type, browser, IP address, and session activity logs. All information is collected only to the extent necessary for the purposes described in this policy.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your activity data helps us improve platform performance, detect fraudulent behaviour, and ensure a fair gaming environment for all Filipino players. We may also use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify you individually. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Data Sharing and Third Parties

house of luck may share your personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purposes we authorise. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. We do not transfer your personal data outside the Philippines without ensuring appropriate safeguards are in place.

4. Data Security and Retention

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, and strict internal access controls. Your account is protected by password authentication, and we strongly recommend that you use a unique, strong password and keep it confidential at all times. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable Philippine law or legitimate business purposes. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention procedures.

5. Your Rights as a Filipino Player

Under applicable Philippine privacy legislation, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data, subject to any legal obligations that require us to retain certain records. If you wish to exercise any of these rights, you can contact our support team using the details provided in the footer of this page. We will respondto your request within a reasonable timeframe and guide you through the process. You also have the right to withdraw consent for any data processing that is based solely on your consent, without affecting the lawfulness of processing carried out before the withdrawal.

6. Cookies and Tracking Technologies

house of luck uses cookies and similar tracking technologies to improve your experience on the platform and to ensure that certain features function correctly. Essential cookies are required for the platform to operate and cannot be disabled, as they support functions such as login sessions and security checks. We also use analytics cookies to understand how Filipino players navigate and use the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.

7. Children and Minors

The house of luck platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the legal gaming age, and any account found to belong to a minor will be immediately suspended and the data deleted. If you believe that a minor has registered on our platform, please contact our support team immediately so we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. We take our responsibility to protect young people seriously and actively work to prevent underage access to our services.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically so you remain informed about how we protect your personal data. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy.